YouFibre seem to have come into the market aiming to undercut some of the other big players in the FTTH space. YouFibre provide the eero Pro 6 to their home broadband customers. Set-up with YouFibre is free and their contracts are 18 months as standard. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Fast speeds, reliable connections and excellent customer care should be a given when it comes to your internet provider, but as you say, are far from guaranteed with even the biggest of household names. Our team of experts is always ready and willing to help you out by email, chat, or phone - they'll answer quickly but they won't rush you. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. Great customer service is about people helping people. 10.7 Maximum liability for other losses. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. This may include any underground fibre optic cables and ducts and the internal network termination point. Both fitters were polite and knew what they were talking about. We will do everything we reasonably can to reduce the effect on you of any disruptions to our Services, but we cant guarantee a fault-free Service at all times. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. Welcome to YouFibre You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. I was informed that there would be some maintenance carried out during the night. We may transfer our rights and obligations under this Contract to another organisation. This website uses the TMDb API but is not endorsed or certified by TMDb. Hi Stephen,Thank you so much for your kind review of Elaine. 10.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. over the internet. If you want to start using our telephone service before weve moved your old phone number to our Network, well give you a temporary phone number. Thank you very much. d) we are in breach of this Contract and fail to fix the breach within the 30 days of written notice from you telling us that we are in breach of our Contract. 24 month minimum term. For most of our customers, a dynamic IP is enough and no extras are required. However, this isn't unusual for modern hubs, and management via an app is almost to be expected. Available in London only. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. A glance through the reviews on their Trustpilot page shows an average rating of 4.6 out of 5 based on just over 1,000 reviews. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. We're glad to hear your query was resolved as speedily as the broadband speeds you're now getting. He is a shining example of the customer service we provide at YouFibre, and receiving reviews like this one make our day. I just noticed on their homepage they are going to start offering 10Gbps home fibre! Currently running at 811Mbps which is fast but not what I'm paying for. Firstly with the service less than a week from order to installation. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. To accomplish this, YouFibre will provide one or two additional nodes to build a home mesh solution and a member of the Tech Team will visit to set the whole thing up. Registered number: 05628680. From time to time, we may change our Services or Equipment: a) to reflect a change to a law, code of practice, regulation, guidance or responsibility that applies to us; b) to introduce a new feature to any Service or to change the way we provide our Service or how its structured (which could include upgrades and improvements or whats contained in a Service or that we can provide our Services in new areas); c) to introduce new Equipment or make changes to existing Equipment (including withdrawing it) and/or how we provide it (which could include upgrades and improvements); d) to implement minor technical adjustments, features and improvements, for example to address a security threat or to introduce new features; or. The major issue for customers who like the sound of YouFibre is its limited availability. We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. This Contract is between you and us. You are using an out of date browser. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. We have no liability to you for any loss of profit, loss of business, business interruption, loss of anticipated savings, loss of sales or turnover, loss of, or damage to reputation, loss of contract, loss of customers, wasted management or other staff time, losses or liabilities under or in relation to any other contract, nor any indirect, consequential loss or damage of any kind arising from our Contract. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. If you use our telephone service, well register your home address. f you're happy to recommend us to others, why not take advantage of our . We order our comparison tables by price or feature and The PlayStation was not connected.Dustin the Youfibre service engineer came early. Had no internet connection first thing this morning. Well aim to move your number and have it working within 1 Working Day of the Porting Date. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! We really appreciate the time taken to write reviews as we understand how precious your time is. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. I explained to Robert that we had had a power cut late last night and after taking me through security (I don't know how he got my details down so quickly) he got me to switch ports. Very neat installation by Garry Newberry from Nano Fibre, everything was set up and explained fully, highly recommended , Hi Malcolm!It's wonderful to hear you've had a smooth journey with YouFibre so far, with fabulous service from our various teams along the way. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. YouFibre Residential Terms and Conditions, https://youfibre.com/legal/acceptable-usage-policy, https://www.youfibre.com/legal/privacy-and-cookie-policy. Installing Techie was a really helpful, polite individual. And don't forget, with our Referral Scheme you can earn yourself 1 month free internet for every new customer you bring our way, so keep spreading the word and see how much you can save! 15.1 To a site outside our network. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor, I had BENN and Callum fit my YouFibre this morning and I can say I am very very happy. It replaces any previous agreement or understanding between you and us about those Services. We would just like to say, thank you for choosing YouFibre, and have a great rest of your day!AnnieYouFibre Customer Experience Supervisor. Copyright 2000-2023 M2N Limited E. & O.E. Lisa C Evans, Hi LisaThank you for your great review of Dustin! Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Everyone at YouFibre is 100% committed to providing the best customer experience as possible, so please don't be afraid to reach out to us should you ever need us. We also ensure all reviews are published without moderation. YouFibre continue to deliver the goods. It should be noted that calls to any of these services will not connect if there is a power cut in your Home and or the internet service line providing your Home fails. Highly recommend Robert Foley for any service with YouFibre. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. Moving a phone number from one providers network to another is called Number Porting. Currently running at 811Mbps which is fast but not what I'm paying for. 11.2 Minor changes to the Service. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. 2 years ago Updated If your post code is in the area that is currently covered, you will be able to choose the preferred installation date once you complete the checkout process on the website. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. For a better experience, please enable JavaScript in your browser before proceeding. After service call to make sure everything was ok on the day. Part fibre, also known as fibre to the cabinet (FTTC), only runs fibre cables as far as the street cabinets, with the cable being sent into customers' homes made of copper instead. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. Thank you again for your kind review. 19.5 Even if we delay in enforcing this contract, we can still enforce it later. We donate at least 5% of our profits to charity, and we have a climate positive workforce. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that she did this for you. Companies can ask for reviews via automatic invitations. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. Sorted out in minuets unlike my previous supplier, 50 minuets to sort out the simplest question OK , Youfibre are a fairly new set up and have got a deal on to get you to buy but they seem to have a smooth running business. We call things they need to do the Activation Steps. 17 Special terms regarding Telephone Services. But is not endorsed or certified by TMDb this website uses the TMDb API but is not endorsed or by... Feature and the PlayStation was not connected.Dustin the YouFibre service engineer came early YouFibre the... Reviews like this one make our day paying for they were talking about precious your time is fast but what... 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