And I know many of us in this audience are taking startup garage right now, which is famously the class where you started DoorDash back then was paloaltodelivery.com. And you start realizing that hopefully to bring something to you something especially that perishes in minutes whether its ice cream melting or pizza is getting cold and doing that over and over again consistently because this is something that you dont really get any points for the first set of deliveries that you got right if you got the current one wrong. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. Because the journey to building anything of meaning, I believe, will take years, maybe decades.. 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Gardner Volunteer Leadership Award, Jack McDonald Military Service Appreciation Award, Overview of Long-Term Career & Executive Coaches, Overview of Alumni Consulting Team Volunteers, Overview of Stanford GSB Alumni Association, Overview of Companies, Organizations, & Recruiters, Overview of Recruiting Stanford GSB Talent, Overview of Leveraging Stanford GSB Talent, Overview of Internships & Experiential Programs, Overview of Alumni Consulting Team for Nonprofits, Social Innovation & Nonprofit Management Resources. My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. And so when we started doing deliveries, we started noticing that wow, some restaurants are really, really fast and efficient and other restaurants take a little bit longer. In this View From The Top podcast episode, Stacy Brown-Philpot discusses diversity, the gig economy, and leading with integrity. So I think its really important to be intellectually honest. Some of it intentionally, and Im sure some of it co-created with all the folks that are joining the company. We experienced strong delivery sales out of the gate.. The other one half of the goal is to empower these businesses to do it on their own. I think by demonstrating that not just to a small group of people at the company, but really to pretty much everyone at the time. As DoorDash grew, employees pitched in when there were not enough drivers. Combining with competitors to become more profitable is not that insightful of an observation, Mr. Xu said, adding that he is focused on DoorDashs growth strategy. Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. An Uber spokesman said its mergers and acquisitions strategy was ours and ours alone.. Why do you think that's important? So its really hard to hire a CFO sometimes when, yes, I know I went to the GSB, but probably Im not a finance expert. I dont find it that rewarding if this is all up and to the right, said Mr. Xu, 35. And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Furthermore, proper packaging and labeling ensure a seamless delivery experience. I would improve the application and website of DoorDash by conducting user research and gathering feedback from customers to understand their pain points and needs. I guess the most recent order was a new sushi place that we discovered in San Francisco called Sasa Japanese restaurant. And, youre undoubtedly going to get your doubters along the way. Whether its delivering meals, those children who no longer can get them anymore because schools are closed, or to give healthcare workers free meals because theyre working 24/7. For many companies, going public is a choice, said Pete Flint, an investor at the venture capital firm NFX whose partner backed DoorDash. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. Interview questions and answers were first added on April 19th, 2021. For now, DoorDash is focused on making the food part work. And then the second thing is just that you learn by doing. Could you help us first understand what this principle means? In terms of what was gonna happen externally that we would find a way out of it. Tony, I like to wrap up with a customer a view from the top lightning round. I mean, these are tricky questions, where we first have to almost study the world first before we start, hopefully, bring value to different people inside that world. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. The delivery companies are now locked in a vicious fight over who can pay its fleet of drivers the most, land exclusive deals with popular restaurant chains and offer the lowest prices. Click here. I believe in open communication and finding a solution that works for all parties involved. DoorDash turned a profit in certain cities. Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. So thats the first thing. I know Tony, many of us have been following DoorDash for a while, and seeing the wildly successful IPO that you recently had congratulations on that, by the way. I think people in the company knew that there was a disconnect between what was actually happening with our customers and the growth of the business. One of the things that we found effective is really writing things down. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. My weakness is my tendency to get overwhelmed when facing multiple tasks with tight deadlines. The founders placed, picked up and delivered orders themselves, pausing the service while they were in class. I would apologize to them for the inconvenience and provide them with an estimated time of arrival while offering them to check our application regularly for updates. I think one of the earliest things that made DoorDash I think a fast-moving place was that we always try to simplify the question we were trying to solve. How would you ensure that all dashers wear their shirts, even tho they are independent contractors and we can't force them to wear the shirts (1099 vs W2?" Answer: Think they're looking for managerial experience, how you would manage people, and shows . Thats what we were focused on. This in many ways, is, at least in what Ive observed, never have I seen this type of behavior in any work environment before. Because once that theres a sufficient number of people, its pretty hard to just rely on your memory or on, I guess your stories too I think, allow people to make great decisions very quickly with high quality. I aim to consistently meet or exceed performance targets and eventually contribute to the companys success. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. Interested to advertise with us? Soon, a new group Wall Street investors will pick a side. Other investors said that the market for food delivery was bigger than taxis and that DoorDash could be bigger than just food, eventually delivering all kinds of goods and services. Playing basketball, for instance, was really how I, one of the main ways in which I learned English. Joy Huang: Yeah, thats a really great insight because its something thats seemingly unscalable on the surface, but it actually has been one thing thats crucial to the way DoorDash has been successful. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. Therefore, I would ensure that the food is packaged correctly to maintain its temperature, freshness, and quality. During my previous job as a customer support officer, a client complained about a delivered order claiming that it was incorrect. DoorDash interview details: 1,646 interview questions and 1,556 interview reviews posted anonymously by DoorDash interview candidates. Stanford GSBs View From The Top is the Deans premier speaker series. I believe Design's role is to keep the rest of the org honest in building the right user experience as our product is advancing. Being an attentive listener, I understand customer needs perfectly and provide solutions that cater to their satisfaction. I would then politely address their concerns and work to find a solution with the assistance of a supervisor that meets their needs. Thanks for having me. He said Mr. Xu often did the jobs no one else would, like 15 consecutive hours of customer support on New Years Day. We're committed to growing and empowering a more diverse and inclusive community. That was Tony Xu, cofounder and CEO of DoorDash. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. And, I think those are the things that are really, really important when the tough moments come. It took some time to figure out how do you actually improve these inputs? Christopher Lee for The New York Times. And so instead, we asked ourselves, you know, three questions: we asked ourselves is this a service that students or people customers would actually want? The San-Francisco-based company Wednesday (March 1) launched its DoorDash Rewards Mastercard, created in partnership with Chase, offering 4% cash back on orders placed via the aggregator or its . Many candidates will begin formulating their answers as soon as the interviewer begins asking the question. I have a strong potential to think outside the box and generate innovative solutions to problems. And really these documents are, you could think of them almost as hypothesis trees almost where were guessing what the problem is. Consulting Exit Opportunities a Consultant I have two Doordash 'behavioural and critical thinking' interviews coming up. Thank you again for joining us. Tony Xu: I dont know if its taught anymore. Jenna: And what other industries or verticals? Joy Huang: Thats really interesting insight and Im curious, once you have learned this, how do you then impart this on the employees and to make sure that this principle actually makes the company more successful? While keeping in mind that customer satisfaction is imperative to our company, I would listen to their issue, apologize and assure them of my commitment to resolving the situation. At DoorDash, the product team culture emphasizes cross-departmental collaboration. Making the website more mobile-friendly and responsive for customers on the go. During an interview with Doordash or any employer, you should make sure you always listen carefully to the complete question. Of all the issues hanging over DoorDash, the most pressing is whether it can turn a profit. Grubhub has adopted DoorDashs strategy of adding restaurants to its listings without their permission, though Matt Maloney, Grubhubs chief executive, said in October that the company believed it was the wrong long-term answer.. And I believe at the time we said, would they pay $6 for it? A Y combinator-backed company, DoorDash is . This information would prove helpful in determining areas that need improvement and optimizing the delivery process. Other key qualities I'm looking for specific to my team are system thinking, information architecture, and interaction design to turn broad, deep, and complex problems into simple and intuitive . Maybe they wouldnt happen the same time period that we were working on improving the inputs. 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