Get access to Richard course at:https://passmyinterview.com/customer-ser. Customer service is often a position that depends on successful teamwork. Excellent explanation of job decription. Then a phone call asking some questions. The action you just performed triggered the security solution. Sep 2014 - Apr 20227 years 8 months. Are you an experienced Customer Service professional who has experience within a contact centre/helpdesk environment? I interviewed at Jet2.com and Jet2holidays. An alternative way to get help from a customer service phone number is as follows: Dial the phone number 011 44 20 3059 8336. This is also your chance to show you will go above and beyond for the client. Were proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. Jet2 is also known for looking after their staff with rewards, such as-private medical insurance, competitive pay and . It took another two weeks to get a job offer, which I accepted. glasgow, glasgow. Our dedicated customer service SJT . 7 Jet2.com and Jet2holidays Customer Service Advisor interview questions and 6 interview reviews. Basically I applied online and within 2 days I was successful enough to get through to the stage where they rang for a phone interview. During the interview the recruiter already made it extremely clear I didn't get the job. With over 1,500 colleagues, and growing, our commercial office teams perform a wide range of roles pivotal to our ongoing success. Show empathy. Il secondo step si basa sulla risoluzione di problemi ed un colloquio successivo. At Jet2.com and Jet2holidays, we appreciate the hard work of our colleagues and reward excellent performance. Visit this page; Pilots. Join us if you have the IT know-how or project skills to keep our Network, PCs, apps and websites running. 2. Very standard and typical . Wenn I was told that I would be contacted in the next 48 hours should I be successful. Day after we were at Leeds/Bradford for our flight to Zanti. Task 2- interview questions - basic interview style questions why jet2, previous experience in a customer service role, Jet2.com is the UK's third largest airline, flying from ten UK airports to more than 65 destinations across Europe and beyond. I interviewed at Jet2.com and Jet2holidays. The process took 2 weeks. The scenario would be how you would handle a customer call. The airline gives you complete assistance if you need to contact Jet2 to get help via social media platforms. para nos informar sobre o problema. I interview Contact us by phone. .css-1kyouo5.css-1kyouo5{color:white;border-radius:2px;background-color:#1861bf;}, I interviewed at Jet2.com and Jet2holidays. You can send an email to theJet2 customer serviceteam in such a case. Home; About; FAQ; Service message, please email A very exciting interview, first we had a group assessment in which we had to discuss different scenarios, following this, we had a personal interview we 3 members of the team in which we had to prepare a case study and answer some personality-based questions. #Jet2 #CheersTo20Years. Join our award-winning business. Jet2.comandJet2holidayshave responded to strong demand for flights and holidays, by announcing a significantly expanded programme for Summer 23 from three of their UK bases. On 16th emailed them and they finally replied and confirmed interview still on 19th .Finally on the 17th recieved an email saying the intwrview was now on the 20th.no explanation or apology .emailed back stating i had took the 19th off as they requested. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Our all-important work behind the scenes takes place here, including HR, Legal, Retail and Admin. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Feb 2020. 10 min telephone interview Free interview details posted anonymously by Jet2.com interview candidates. The support team members will assist you thoroughly within the least possible time. Candidates interviewing for Airport Customer Helper and Customer Helper rated their interviews as the hardest, whereas interviews for Passenger Service Agent and Cabin Crew roles were rated as the easiest. Great interview. . I interviewed at Jet2.com and Jet2holidays (Manchester, England) in Jan 2020. I interviewed at Jet2.com and Jet2holidays (Derby, England) in Feb 2023. I interviewed at Jet2.com and Jet2holidays (Leeds, England) in Jan 2023. Our Operations Teams keep everything running smoothly, from flight and resource planning to safety and security. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Usually, the waiting time is 30 to 45 minutes. Usually, it takes about an hour maximum to get a response from an expert. Our customers were treated to a VIP customer experience, including: This job you alway face to the new face and you need to provide you great customer services skill.Most of the colleges is nice and helpful. Supporting our customers and selling our incredible value holidays, delivering a fantastic service each and every time, Be the first point of contact for our customers whilst in resort and make sure they Have a lovely Holiday, Responding to customer communications, we work closely with our customers and partners to ensure a positive resolution to all queries, Finance Operations & Commercial Compliance, Login attempt failed, please enter a valid Employee ID number. Fly with us and take your career to new heights. Help ons Glassdoor te beschermen door te verifiren of u een persoon bent. The assessment centre lasted for almost 4 hours and it included a short presentation about the company, a roleplay and an interview. Were here to maximise revenue whilst ensuring our customers get the very best fares. Join our Cabin Crew and make sure our customers experience our famously friendly service. Personally I think its been a waste of time. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Witney: 22,300. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Once you reach there, you can find all solutions to your queries. I interviewed at Jet2.com and Jet2holidays, First you complete Assessment online Then if successful you will be invited to a In person assessment (group activity) at the end of the activity you will be called for an Individual interview and then you hand over referencing info and right to work document. Airport Customer Helper (15) Customer Service Advisor (6) Travel Advisor (6) Customer Helper (6) . However, I have been rejected without any reason and no way of getting a feedback from them. Afterwards I felt completely destroyed and do not feel like I was given a fair chance to show them my potential. Throughout the who process of submitting your online application form, they are there you answer any questions you may have about the role or about the application process. Asked 19 November 2022. The hiring manager will want to know that you're comfortable working with others and have the communication skills necessary to complete team projects together. Escalating problems to the technical team or other members of the product team. Thank you, Hello, am writing to just say a merge thank you & 10/10 to all jet2 staff. lick the link to read more about the evening. Cabin Crew Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Be the first to find this interview helpful, Happy 20th Birthday Jet2.com Was ok. Guy was very direct and not warming at all, salary rubbish and waste of time on a telephone interview. You can email the site owner to let them know you were blocked. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Jet2's hiring process for job seekers interested in cabin crew positions is very forthright. Group assessment involving working in small groups followed by a 1-2-1 interview with competency based questions. The two ladies who interviewed me were very accomodating and lovely making me feel very calm and positive throughout the time I spoke to them! Handling Short term insurance quotes. Based on 55 salaries posted anonymously by Jet2.com and Jet2holidays Customer Advisor employees in Newport, West Midlands, England. Its something you can benefit from in your role. Free interview details posted anonymously by Jet2.com interview candidates. The process took 2 weeks. Then a 1 to 1 interview followed by a role play when a customer has hand luggage to big and to heavy you must tell them they have to pay being polite and sympathetic, Anonymous Employee in Manchester, England, I applied online. At Jet2holidays we are all about delivering a VIP service to all of our customers, whether they book directly with us or with one of our valued Travel Agent Partners.Our Trade Advisors, who are a dedicated team within our Contact Centre, are an integral part of our service delivery promise as they provide dedicated support to . Directed me to ring up and re-book my seat for free. The process took 5 weeks. los inconvenientes que esto te pueda causar. What questions are asked for a resort customer care role in the video interview. Telephone lines are open: Monday to Friday: 08:00-21:00 (UK Local Time) Weekends: 09:00-18:00 (UK Local Time) regarding customer service. I interviewed at Jet2.com and Jet2holidays in Feb 2023, Amazing! Online application I know I havent got the job which is why Im writing this now. The process took 1 week. The process took 2 weeks. I interviewed at Jet2.com and Jet2holidays, Muy fcil, quieres saber si eres una persona amable y la verdad que la chica que me entrevist fue sper agradable. para informarnos de que tienes problemas. Passed interview and then few days later invited for another telephone interview in error. Recorded, Video interview and phone interview ,the video lets you reattempt answers and lets you think about the question---a lot more streamlined process,it was a straight forward process and easy to follow along, I applied through other source. Be personable. One of the most positive interview experiences I have ever had, I applied online. U.K What you will be doing. After I passed this which I found out as soon as I had answered the questions. Goodie bags packed with special treats Assessment day lasting 4 hours Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. 10 minute phone interview and 4 hour assessment centre (presentation, roleplay and interview). The roleplay was fairly easy and the interviewers were very nice. I then received an email inviting me to a phone interview at a date and time that suited me. I applied online. Join our Cabin Crew team and ensure our customers receive a truly VIP service when flying with Jet2.com. Your IP: Discover more about our customers and help us spread the word about our award winning brands. I applied online. summary. Cheers to 20 years, and many more to come. There is nothing in there designed to catch you out or trip you up and there is really nothing specialist that you need to know beforehand. Your email address will not be published. Third and final stage is telephone call asking about the company. This is a great quality for a customer service advisor to possess. Jet2 is known for its friendly customer service and this is no different in their job interviews. What is the interview process like at Jet2.com and Jet2holidays? The assessment day consisted of: a presentation about the company. Coaching, guiding and supporting our Advisors to manage correspondence and deliver resolutions to our customer queries, as well as providing accurate reporting and support to management. #Jet2 #CheersTo20Years. Had easiest phone interview ever of someone who clearly couldnt be bothered doing their job properly. per informarci del problema. A 10 min window to plan your role play call. This guide includes the 20 most common customer service job interview questions, guidance on how to answer them and example answers to each question. The process took 5 days. when were you proactive The next most popular option was that they felt a bit more excited to work there with 15% of 103 respondents choosing this. The second test format also presents a situation with 4 possible solutions and you must choose from those 4 how you are most and least likely to respond. Jet2.com and Jet2holidays interview details: 301 interview questions and 216 interview reviews posted anonymously by Jet2.com and Jet2holidays interview candidates. You can dial theJet2 customer service numberanytime from anywhere. Average salary for Jet2.com and Jet2holidays Customer Service Advisor in Holme: 22,300. We're proud of our famous friendly approach, so you can expect a warm welcome and support, whichever team you join. About Jet2.com ; Jet2.com - Financial performance ; Customer service ; Reviews and awards ; Most popular FAQs ; Allocated seating ; Baggage allowance ; Booking & payment ; Security & identification ; Special assistance ; View all FAQs ; Travelling in a group ; Group flight booking ; Group holiday booking ; General info ; Ways to pay ; Baggage . Goodie bags packed with special treats When asked in an Indeed survey about the difficulty of their interview at Jet2.com, most respondents said it was medium. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. All quite straight forward. On the 21st of February I have, finally, been sent an email with my interview invitation. I applied online. This lasted 10 minutes and I was asked two competency questions. Free interview details posted anonymously by Jet2.com and Jet2holidays interview candidates. Birthday cake The next best way to talk to their customer support team , according to other Jet2.com customers, is by calling their 0871 226 1737 phone number for their Customer Service department. Application was online. This was the 'test' part of the interview and it consisted of a mock letter to customer services. Be the first to find this interview helpful, - Newcastle upon Tyne, United Kingdom Area, Sell the benefits of your favorite holiday destination, General customer service and contact centre questions also bit 9f travel knowledge. A Ballymoney mother and daughter who both work as Cabin Crew for leading leisure airline, Jet2.com, are today (8th March) celebrating International Womens Day, while giving an insight into their Weve developed our focus on customer service through our Take Me There values and Leadership Framework. Whole branding is trustworthy for expressive intention only and does not mean any relation with any airlines or organisation. 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