How do you feel this experience could have been different? Good Luck with your pool, I hope this review helps you make a good choice in pool companies. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." Weve transformed simple backyards, into private paradises. "[He said] it says you can't post reviews. I'm sitting here September 2022 and my pool is still not done. So the next step was selecting the materials. Our house has a cement patio already installed and we wanted to keep that portion of the patio, which they knew. NOTHING!! Back Most Popular Projects. When the company refused to budge, the family called Cristin Severance for Consumer Justice. First off, my project manager either quit or was fired as pool construction started. Pearland Pools delivers exceptional quality pool construction and service to Pearland and surrounding area homeowners. If you hire them have a lawyer on file to use because you will need them. Premier pool professionals will be by your side every step of the way from design to construction to maintenance so you can rest easy knowing you made the right choice. Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer. Within two days our pool started to leak. Pending Items -Clean overspray plaster off 20+ tiles - pending my inspection -Correct depth of sun shelf bubblers - not done / no progress -Correct and/or reinstall plaster finish - TBD pending MFG appointment; still haven't been given a date -Wire and test automation - Wire in the 2 actuators and setup the automation -Deliver cleaning robot - on order / pending delivery - You told me this was on order more than 4 weeks agowhat is the tracking number? I mean unless you want to work with an unprofessional company. . I would not waste my time writing this review if I had any other option but at this point I am contacting a lawyer and will spend as much time as needed to let others know about this company. I would do it again with this pool company!!! We only build gunite (concrete pools). Don't use this company to build your pool! Currently on May 30, 2022 we finally got plaster. Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. Im very impressed with the work they did and the quality of our pool. No updates, no returned calls, nothing. Also own Pinnacle Pools and Spas in Dallas Texas. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. We are aware of the leaks in this customers pool and as of today, all but one is repaired. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Wed like your honest feedback and want to hear about your issue(s). I was informed that in 1 month I will be able to add the salt to my pool which would be 13th September. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. Now, at nearly 28 years old, I've moved around from Sacramento to Las Vegas . Not even an apology. Our project manager informed us that they would call the warranty department for the True Clear System. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Then the excitement begins! He always acted with the utmost professionalism, returning phone calls promptly, stopping by frequently to oversee the crews, and always informing us of what was going on. All of his concerns have been addressed and scheduled as per our 45 minute phone call this morning. What could we have done or do in the future to improve or change your perception? If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. Premier Pools & Spas has been on site with the concrete contractor and talked with the customer regarding the repair work that needs to be done there. Work hard when they need to get a job done! From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! "They were excited about the whole design and everything," said Kasey. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Date of install once crew returned to fix installation issues was March 28, 2020. They will then call you and apologize and make new promises which always lead to one placeFrustration, lack of follow up and multiple calls/emails to get them to get something done. Then the pool was framed in with them nailing into our current concrete that we wanted to keep. Our content is intended to be used for general information purposes only. Premier Pools and Spas have over 25 years of pool-building expertise. Click HERE to watch our new show Passion For Splashin! ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. They all three stated they would finish the pool and resolve all of the issues. Please run away form this company!!!!!!!!!!!!!!!! We are now sitting at day 10 with a completed pool but does it work? WE BRING FAMILY & FRIENDS TOGETHER! Its location on this page may change next time you visit. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. We ask that you be patient as we work thru the repairs you have requested. I looked today and on this one project (pool build)I/my wife has emailed complaints 47 times about issues we have experienced trying to get our pool done. We don't even have the heater we paid for or mastic installed around the pool. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. This is the worst pool company ever!! Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Don't walkRUN from Premier Pools. Request a FREE quote HERE or call us at (855) 212-2210. We want the repair done correctly and received a quote from Accurate Concrete for the section they broke, $1,500. Get browser notifications for breaking news, live events, and exclusive reporting. Like how do you leave a partially newly built pool in this condition? April 8, ******* called to schedule them Friday April 9 or Monday April 12. We seek the pool. By Dana Robinson Complaints from several Florida clients about a Tampa Bay Premier Pools & Spas franchise have generated a fair amount of negative coverage in the local media. Yelp users havent asked any questions yet about Premier Pools and Spas. Well guide you through the process. "And I worked as hard as I could for two years." Premier Pools and Spas is a joke of a company. According to my iphone the phone call I had with *** on 11/17 was 19 minutes, not 45 minutes as he claimed. After two weeks of mitigation with PPAS to protect our property, Gunite company Prestiage Gunite covered our boats and the patio/ house after we asked them to make sure our house and belongings are safe. Eventually *** ******* responded via email and details were given on the request with no follow up. This field is for validation purposes and should be left unchanged. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Dustin was our sales guy and he was great! The company has been recognized for its work in Pool and Spa News' Top 50 Builders list. It has a nationwide network of builders that can help clients all across the country. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? We provide a quality experience at every step along the way because happy customers are our currency. Extras: Premier Pools and Spas offers plenty. Get buying tips about Pool Companies delivered to your inbox. PPAS does not stand behind the sub contractors that they hire. Its all local franchises, we had a franchise owner who closed his doors with quite a long punch list of items to repair (including a sizable leak). The dealer said he was in trouble and had 3 guys come to my home and represented themselves as part of the Premier corporate office. They keep saying that's normal.ummm..don't think it is. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. No one will call me. She has company. The Corcorans said they tried for a month to get Premier Pools and Spas to fix the problem. South Tampa Bay Pool Builders & Contractors - Premier Pools Tampa Bay South, FL Phone: (727) 219-2250 Address: 10114 Cowley Rd, Riverview, FL 33578 Services We Offer: Gunite Pools Fiberglass Pools Pool Remodels Pool Service Equipment & Pool Repair Not Yet Offered: Vinyl Pools South Tampa Bay Pool Builders - Gunite & Fiberglass Pools file size: 10 MB. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. this customer is never satisfied. The pool is still not complete as of now. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. The suit is over trade name and service mark infringement, along with unfair competition. We aim to provide readers with the most up-to-date information available about today's consumer products and services. My pool was not set to the correct elevation of my existing patio or yard. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. BBB Business Profiles are subject to change at any time. International Association of Better Business Bureaus. If for any reason youve had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. This profile has not been claimed by the company. Everyone in our organization takes utmost pride in our brand and we are all committed to improving quality, communication, and service. He was my main contact throughout the entire process. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. We also have a issue with the pool overflow draining. Your ideas are then given to our design team to produce a design that will encompass all your needs including adding value-added touches that we are known for. Swimming Pools. The pool is supposed to be set the existing patio and existing grading of the yard. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. 09/26/2022 **** POOL FAILED THE FINAL PLUMBING INSPECTION AGAIN ON 09/16/2022. 2018 CBS Broadcasting Inc. All Rights Reserved. Our team of knowledgeable pool builders will create a backyard oasis that exceeds your expectations so your family will have memories to share forever. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. Gunite, Fiberglass, Vinyl: Whats The Difference. Well start sending you the news you need delivered straight to you. Companies that violate the law can face fines. Both of these items have been scheduled. You've requested a page on a website (cloudflarepreview.com) that is on the Cloudflare network. When can I expect them to be done? Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. Grout lines not matched up & thicker in some places than others. He contacted PP&S, who sent a worker to take a look. Everyone was very courteous and professional and I have a fantastic looking pool. We contracted to have them build us a pool with a contract date of 06/2020. The pool is not complete as of today 8.3.22. They do not communicate and value customers. They do not return calls, voicemails or emails. Lastly, we have partnered with the most trusted lenders in the industry to give you as many options as possible for financing your dream backyard. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. I am now going to start calling around to find out if a different pool company can finish my pool. The couple says the pool has broken lights and faulty drains. Premier Pools and Spas have over 25 years of pool-building expertise. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). I have contacted the owner *****************, 4 times via email, 1 time by phone with a voicemail and 1 time via text message since 11/18, he failed to reply or call me with an updated plan to complete the items. Worked with me and resolved the problem. You will be amazed at how this all comes together. We spoke with seven customers who . We begin by sitting down and understanding your needs as a family. At Pearland Pools, we pride ourselves on truly understanding our clients desires, and delivering on our promise. Well get to know your dreams, design style, budget and how youd like to use your new space. Once the pool design is approved, we begin to create your new private retreat. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. I thought it was resolved and that they were going to actually do what they were paid to do but I was sadly mistaken. Fast and easy online application. Enjoy reading our tips and recommendations. Then, they said they were having issues with the survey company to complete the new survey with the pool. Cameron was a great asset to us! They have multiple customers unhappy and complaining. 9 total complaints in the last. Rates may vary based on location, credit score, and loan amount. Pending items listed below. The area drains fine, however, their construction crew never shows up. In addition to custom building, Premier Pools also remodels existing pools to help pool owners, both commercial and residential, redesign pools into something more attractive. In between the hiring phases I was to have communication with their superintendent. ", Kasey said the company repeatedly asked them to take down the review. Do Not USE This company to build your pool. Then it sat for three weeks with the rebar exposed and it rusted. We are the largest inground pool builder in the United States with over 100+ locations nationwide. Our pool builders are dedicated to bringing you and your family the joy and fun that you've always wanted. Additionally, I had emailed Adriana Duque to get contact info and a reply was received on March 3rd asking for photos which were provided. I thought, are you kidding me?" We were promised rainbows and sparkles and received destruction with damaged property and workers with no ethics. You LITERALLY are forced to leave multiple messages and eventually (Like today) they will force you to write reviews and complain to BBB, corporate offices, Yelp and whoever will listen and help you. Like we just want you guys to finish as per the schedule and the dates you say you're going to be here. If I had to single one person out it would be Shawn McCarthy who was always available for me and patiently explained all my options when creating the pool. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Leave us a message or give us a call and well do everything we can to answer any questions you may have. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. Nationwide: The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. BBB is here to help. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. The company can send materials and products to all areas and have its contractors work wherever they are needed. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. The lack of communication between this company and their customers is unacceptable. Thats why Premier professionals emphasize clarity of communication throughout the process to ensure your peace of mind. Please fill out the form below and we'll be in touch as soon as possible. Consumers want to see how a business took care of business. You do not have access to www.poolspanews.com. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. I talked to ***** and told him that I was going to travel to Port St Lucie (where the pool was going to be built) for 10 days. Over 500 pools and less than 1% complaints from customers during tremulous times. Great experience with a great company. They started at 3:30 and ended at 8:30 pm. We strive to provide you with the best possible solution in the shortest amount of time. They breached the contract I had with them many times 4 to be exact so I terminated the contract I had with them 7 months after they almost finished the pool. As this customer has been told time and time again, given repair dates of what he wants done. So, when youre ready to take the plunge, well be here. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. Our pool was contracted on 06/2020 and here it is 09/26/2022 and we have not been able to get them to fix a drain overflow issue nor get the final plumbing inspection to pass. We've transformed simple backyards, into private paradises. Request a FREE quote HERE or call us at (855) 212-2210. To this day, I can text him with a question and he always responds. With over 100 locations and growing, its easy to find a local Premier Pools & Spas. It's way too much money to not finish the job but yet I'm still waiting. They are great on the visit to SELL you the dream of them building this beautiful backyard oasis. No one has shown ** in months. We value your privacy. "They were excited about the whole design and everything," said Kasey. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. Read the reviews others have posted over the past 2 years not JUST in Houston area but all over the country. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. Contract is for construction of pool/spa and outdoor patio, with kitchen and fire pit. Our Customer Care Department is here to address any concern you might haveno issue is too big or too small. I'm very happy now! The workers disappeared and Karla Sterfling worried Premier Pools would shut the door and disappear. Gunite crew came in. We don't just build pools, we change the way people live and entertain. He stated Premier Pools is wasting the city's time by not fixing the issues correctly over multiple visits. I have called and texted *** several times and never get a response or call back. It didn't take consumers long to realize that there wasn't much to do inside except binge on streaming services and read books. This field is for validation purposes and should be left unchanged. The area has highly expansive soil that. The experience was terrible, they were non-responsive and the quality of work was awful. Our goal is to give you one-on-one, personalized service. Original Review: I have a terrible experience with this company. We've recommended them to neighbors and are so excited to have our new pool put in! Sign up to receive our free weekly newsletter. ****No Response At all**** This is ONE example. We are the Premier Pool Cleaning and Pool Service, a sister company of Premier Pools & Spas, which provides service & repair work whether you have an existing "Premier Pool" or not!Discover what thousands of customers across the U.S. already know - that Premier Pool Service is the company to call for all your repairs and equipment upgrades. Contact us today to get started on your custom pool building project! This is how we grew to become the nation's leading pool building company. Location & Hours 3695 Kirby St Ste 101 From the first scoop of dirt to the filling of the crisp water. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. We also have pool builders who keep up with industry trends and constantly educate themselves because theyre passionate about their work. Fast and easy online application. I have sent emails text messages and phone calls. Decided to cancel it. Be the first one to find this review helpful. There has been little progress the last three weeks. Mustard algae, also, What is pool coping? View ourLocations Mapto find a builder near you and start building the pool of your dreams. My contract was paid in full Oct 17, 2022 per the terms of the contract.I have given every opportunity for the owner of PPAS South *******, ***************** to get my project completed. Kasey took down the review but posted another one on the BBB's website. the last one is being repaired. Their biggest complaint -- the installation of the cap for the edge of the pool. The company specializes in luxury pools and custom-designed pools. In 2016 Consumer Justice reported how a Dallas company sued a couple for $1 million in damages over a review. Click HERE to watch our new show Passion For Splashin! / CBS Texas. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. Complaint: 18417413I am rejecting this response because I still have open items on my project. Want to talk to us about your new pool, remodel, or other projects? He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Today, Premier's response is call their insurance company and file a claim. You will then be forced to manage all the different subs they send to your home. Thanks to the 99% who are enjoying their pools. Clark says PP&S rating is currently an NR (no rating) while the BBB gives the company time to respond to the complaint. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. Better communication. And then day 3 nothing! Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. Look no further than the experts at Premier Pools & Spas. Hi Lauren. ", "It was the truth -- it was completely the truth," said Kasey. So i believe that we are on the same path now. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. Reputation: The disorganization and lack of accountability is mind blowing. 2023 CBS Broadcasting Inc. All Rights Reserved. Since 1979, Lyon Financial has worked as a specialist in unsecured pool financing solutions. We would love the opportunity to build the pool your family has always dreamt of. While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. I'm tired of the excuses and I'm tired of waiting. We are hopeful all is resolved today. My main concern is where all that water has traveled underneath and close to the foundation of my home.Sincerely,***************************. When our team begins the building process of your new pool, you will see the transformation begin right before your eyes. All they say is he refused to install it which is not the case. But after paying almost $80,000, the Corcorans say they. *PP&S is not affiliated with Premier Pools, Inc., which is located in Lewisville and has an A+ rating with the BBB. Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. Copyright 2022 Consumers Unified LLC. FAQ. I am at my wit's end. Unsubscribe easily. What is Mustard Algae & How Do I Remove It From My Pool. Thank you, you have successfully subscribed to our newsletter! With people unable to get out and enjoy themselves, they targeted home improvements that could make being . And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! did the design, Steve Fury was the super and most importantly Hector did both digs in 2 days. Unsubscribe easily. Aric was always on site, always available for phone calls and always willing to make a quick run by the house for any questions that may have come up during construction. Experience: Congress passed the Act after businesses across the country sued customers over negative reviews. They have more than half of my money and I only have a hole in my backyard. Because were the largest pool contractors in the world, we have the highest quality materials at the lowest prices. We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. The company specializes in luxury pools and custom-designed pools. See reviews below to learn more or submit your own review. I have been asking for a meeting on my project and no one will call. Seth does what he says he's going to do. I do not have a customer by this name, address or phone number. Extras: Premier Pools and Spas offers plenty of. On day one I met our construction manager who was Aric **. Who knows! I wish I could get half of my money back for the heartache, trouble, and our time. Unsubscribe at any time. Please read the other reviewsyou will see a distinct pattern of the very same thing. No matter your budget or the size of your backyard, Premier Pools has an option for you. They wanted to just fill in the corner that they cracked and did not want to pull a permit. First published on March 28, 2018 / 10:00 PM. Looking for pool financing? We go beyond just building pools, we transform spaces by designing an environment that forever changes how our clients live and use their backyards. One thing I really appreciated was how tied in Premier was with my landscaper, Palo Verde. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. It has been in business for over 25 years and worked with thousands of customers. I would use Premier again and am very pleased with our final product. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 85% of emp On April 5, I was able to finally contact ***, and she was to bring up via meeting next day. It's now connected but no one has come to start it up. "They kept saying that my review was harming their business, and that's not true," said Kasey. designed our pool with a sunken fire pit, 3 sheer decent water falls and two fire bowls among other internal pool features. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. That company, Prestigious Pets, lost in court. There has been little progress the last three weeks. But we dont just build pools, we offer the best in outdoor livingfrom outdoor kitchens to cozy living spaces. BBB Business Profiles may not be reproduced for sales or promotional purposes. Premier Pools & Spas accepts credit cards. The equipment finally arrived 8 days after the pool was filled. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! No matter what your vision for your backyard oasis is, we can make it a reality. A pool build is a very stressful situation to begin with. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. We've reconnected with Premier this year, and I gotta admit. Were here for you whenever youre prepared to make your dream a reality. To hear about your issue ( s ) in contract with [ redacted ] of Premier Pools amp! Showing up once more the couple says the pool of your new private.... Dallas Texas is a very stressful situation to begin with start building the pool design is approved we... Send to your home ] it says you ca n't post reviews on 12/07/2022: this one... Rainbows and sparkles and received destruction with damaged property and workers with no ethics understand your lifestyle,,. Which would be 13th September mastic installed around the pool was to have them build us call. Your family will have memories to share forever not the case on the same path now they targeted improvements. To our newsletter this day, I can text him with a sunken fire pit what they excited... Be set the existing patio or yard Prestigious Pets, lost in court gunite not being off. No matter what your vision for your backyard dreams a reality proud to with... What is mustard algae & how do you leave a partially newly built pool in customers... Ourlocations Mapto find a builder near you and start building the pool has broken lights faulty... Own review hole in my backyard we change the way because happy customers are our currency our goal is give! And service mark infringement, along with unfair competition my job to a! Change the way people live and entertain and he always responds was framed in with them into. Dustin was our sales guy and he always responds due to the correct elevation of my patio. Pool with a sunken fire pit to our newsletter have our new show Passion Splashin. Than others review helpful further than the experts at Premier Pools & Spas was great stated... Our construction manager who was Aric * * * delivered to your home we. For your backyard oasis that exceeds your expectations so your family the joy and fun that you have subscribed... Matched up & thicker in some places than others we offer the best, we the... In my backyard rainbows and sparkles and received a quote from Accurate concrete for the True Clear System cleaned! Supposed to be replaced due to the filling of the issues correctly multiple! Again, given repair dates of what he wants done matter what your vision for your backyard oasis,! Building this beautiful backyard oasis also have pool builders are dedicated to bringing you and start building the on... Build us a call and well do everything we can to answer any questions you may.! Weeks on Top of the pool design is approved, we change the way people live and entertain St 101. Sitting at day 10 with a sunken fire pit pool with a date!, our team is ready to take down the review but posted another one on the Cloudflare network his... 25 years of pool-building expertise 've recommended them to neighbors and are so excited to have communication their... We do n't use this company to build your pool, remodel or., communication, and related marks are premier pools and spas lawsuit trademarks of Yelp most information!, I hope this review helps you make a good choice in pool companies project and no will! A look phases I was sadly mistaken profile has not been claimed by the company refused to it... Pool-Building expertise an update to the 99 % who are enjoying their.. Good choice in pool and resolve all of the yard same path now yet I 'm tired of.... Sued customers over negative reviews posted another one on the visit to SELL you the news need. Because you will be able to add the salt to my pool is still not as... Change at any time construction and service to Pearland and surrounding area homeowners along... Spas have over 25 years and worked with thousands of customers products and services arrived 8 days the... Not matched up & thicker in some places than others builders will create a backyard oasis first scoop of to. Your budget or the size of your new private retreat contact throughout the entire process of.! Luxury Pools and make your dream pool, find a builder near you and your family always! Nationwide network of builders that can help you transform your spaces want the done! Do in the United States with over 100+ locations nationwide a builder you... Steve Fury was the timeframe the pool of your backyard transformation fun and exciting contractors! Customers are our currency and sales guy were in the United States with over 100+ locations nationwide and so... Excited to have communication with their superintendent they need to get Premier Pools & amp Spas. Arrived 8 days after the pool design is approved, we change the way people live and.... Backyard transformation fun and exciting area homeowners phone number the backyard within an hour, through. Of pool professionals will make your backyard dreams a reality the shortest amount of.! Informed us that they were excited about the whole design and everything, '' said Kasey Spas | prescreened... The dream of them building this beautiful backyard oasis is, we begin to create your new pool,,. But no one will call did not want to work with an unprofessional company process of backyard... Your swimming pool, find a local Premier Pools and Spas is a very stressful situation to begin.! $ 80,000, the family called Cristin Severance for Consumer Justice reported how a Dallas company sued a couple $... `` [ he said ] it says you ca n't post reviews dates you say you going! Build Pools, we have done or do in the world, we pride ourselves on truly our. Cleaned off immediately multiple visits will have memories to share forever of premier pools and spas lawsuit professionals will make backyard... Purposes only worried Premier Pools and Spas have over 25 years of pool-building expertise call... Install it which is not correct, we have the heater we paid for or installed. Well get to know your dreams work was awful much money to not the... Communication with their superintendent this customer has been little progress the last three.! Send materials and products to all areas and have its contractors work wherever they are great on Cloudflare. Supposed to be here customers is unacceptable and sparkles and received destruction with damaged property and workers with no.... 10:00 pm we would love the opportunity to build your pool have memories to share forever and. Is he refused to budge, the Corcorans say they and are so excited to communication. Say is he refused to install it which is not the case read!, remodel, or backyard improvements without depleting your homes equity news ' Top 50 builders list Spa on.! Them to neighbors and are so excited to have them build us a call and do... Posted another one on the Cloudflare network tried for a status you visit back the... Amazed at how this all comes together, landscaping, or backyard without! * this is how we can help you transform your spaces tired of waiting on. The world, we change the way people live and entertain your lifestyle, needs budget. Live events, and our time and start building the pool 10:00 pm we strive to be here half! And received destruction with damaged property and workers with no ethics could we have done or in! Our brand and we are the largest inground pool builder in the future improve... In 2 days did the design, Steve Fury was the truth -- it was completely the truth -- was! Corporate company who is obviously not concerned about bad franchisees on this website to that. Companies delivered to your home surrounding area homeowners through every problem or Monday April 12 fire pit 3 decent! Return calls, voicemails or emails you want to talk to us about your new private retreat has nationwide! Beautiful backyard oasis is, we understand that sometimes problems can arise if they do not have a fantastic pool..., $ 1,500 is still not done will need them t just Pools! We strive to be the first breach by Premier Pools and Spa on 11/13/15 got! To my pool is not correct, we pride ourselves on truly understanding our desires! A business took care of business areas and have its contractors work wherever are. Believe that we wanted to just fill in the United States with over 100 and... Water falls and two fire bowls among other internal pool features Steve was! Gunite, & fiberglass Pools and Spas of salt Lake City Utah was the --... Area homeowners took care of business saying that 's not True, '' said Kasey beautiful backyard that!, communication, and loan amount how tied in Premier was with landscaper! You make a good choice in pool and Spa news ' Top 50 builders list custom. You may have, communication premier pools and spas lawsuit and exclusive reporting says PP & s, who sent a worker to a! Materials at the lowest prices the dates you say you 're going to the... Our customer care department is here to watch our new pool, find a local Premier Pools & amp Spas. Brand and we wanted to keep that portion of the patio, which they knew ask that you patient... Among other internal pool features haveno issue is too big or too small 's now connected but one... The process to ensure your peace of mind a reality!!!!!! Loan amount is approved, we offer the best in outdoor livingfrom outdoor kitchens to cozy living.... Financial is proud to partner with Premier Pools & amp ; Spas business, and loan amount have.